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Why There is No Sound on the Disney Plus App
There are a few possible reasons you might not be able to hear any sound when streaming movies or TV shows on the Disney Plus app. The first thing to check is whether the sound is muted in the app's settings. To do this, open the settings tab on the Disney Plus app. Tap on the "Audio" option in the settings menu. If the "Mute" switch is turned on, tap it to turn off the sound.
If the sound is not muted in the app's settings, try restarting the app. To do this, close the Disney Plus app and then re-open it. However, these problems might just be the tip of the iceberg.
Below, we look at the more complicated issues that might be blocking the sound and ways to fix them.
Check for a Bug Fix Update
The most likely cause of audio issues on the app is either a bug or a settings issue. The app is brand new, so you may have a bad download or an issue with your device settings. Before you panic, check for an update that might fix these issues. You can do this by selecting your device settings and selecting the "Apps" tab. Select "Disney Plus" from here and look for "Update." If there's a new version, download it and see if your audio issues have been resolved.
You can try fixing your device's settings if there's no update available. Make sure that you have your device volume turned up and that there are no other apps that are playing audio at the same time as Disney Plus. If your device has a setting for "Audio enhancements," turn that off. You can also try toggling the "Automatic language selection" setting on and off.
Try Rebooting Your Device
When all else fails, try rebooting your device. This will shut down your device, which will clear out all running apps and reset your device settings. You can reboot Android and iPhone devices by holding down the "Power" button until a message prompts asking if you want to shut down. From here, select "Power off." Then wait 30 seconds, and turn the device back on.
This is a simple fix that can often solve stubborn audio issues. If rebooting your device doesn't fix the audio issues, you might have a more serious problem on your hands. If your audio issues don't clear up after a reboot, you might want to consider restarting your device entirely.
Check Your Device's Sound Settings
If you've tried everything above and your audio issues persist, try adjusting your device's audio settings. Ensure your device volume is turned up, and check that there are no other apps playing audio simultaneously like Disney Plus.
If you have a Bluetooth device, check that it is connected to your device. Try updating your device's software if none of these settings are causing your issues. This might fix a software glitch causing your audio settings to malfunction. If all of these troubleshooting techniques fail, you may want to consider giving your device a "rest." Give it some time off, and see if you can clear the bugs.
Download the Latest Version of the App
An older app version can sometimes cause audio and visual issues as its programming gets outdated. Try deleting the app and downloading it again. Sometimes these issues aren't the app's fault. If the audio issues persist after you've tried all of these methods, you might just have a bad download.
When you're downloading apps, be sure to turn off any automatic downloading settings you may have enabled. If you're connected to wifi, your phone may download the app automatically, even if you don't want it. When downloading apps, check the "Download Manually" settings and turn off the automatic download feature. This way, you'll know exactly what you're downloading.
Disable Background Apps
If the above troubleshooting steps fail, another way to get the sound working on your Disney Plus app can be to disable all of your apps that run in the background. This will force your device to prioritize the Disney Plus app and should resolve any audio issues.
For iPhone users, go to your device settings and select "Battery" and "Battery Health." Look for the app that's using the most battery, and you'll know which app to shut down. For Android users, go to your device settings and select "App." Select the app that's using the most ram and disable it.
How to Fix Static Audio in the New Disney App
If you're experiencing audio issues in the new Disney app, you may want to try clearing your device's cache. If you're experiencing audio issues in the new Disney app, you may want to try clearing your device's cache. This will clear out all of your device's temporary data and may solve your audio issues. For iPhone users, go to your device settings and select "General" and "Storage & iCloud Usage." Select "Manage Storage" and select "Cached Data" and "Delete." For Android users, go to your device settings and select "Apps." Select the app you want to clear the cache for and select "Storage" and "Clear Cache."
When All Else Fails
Disney Plus users have one last resort when all else fails: Contact the Disney Plus Help Center for assistance. You may want to be prepared for a long wait time, but customer service representatives are there to help. If the app is faulty, they'll be able to offer you a fix.