Is Wayfair Furniture Good Quality?

For almost two decades, Wayfair has provided wonderful products and services for your home furnishings and solutions. But is Wayfair furniture good quality?

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For almost two decades, Wayfair has provided wonderful products and services for your home furnishings and solutions. But even with this, many potential buyers are still asking; is furniture from Wayfair good quality? Well, let's find out.

Since its creation in 2002, Wayfair has grown to become one of the largest and most reliable furniture and home-goods wholesalers not just in the United States but also internationally. This American e-commerce company works with millions of furniture suppliers to make sure that its furniture catalogs are among the best in the United States. Shopping for furniture through Wayfair feels like visiting thousands of furniture stores by just surfing through one website. Despite this, many potential buyers are still wondering whether furniture from Wayfair is of good quality.

Simply put, Wayfair is a very decent place to buy furniture as they always offer quality and fine products. They are also widely known for sometimes offering great discounts. So if you're looking to furnish and decorate your home, you'll be happy with a variety of furniture that they offer. Whether you're looking for high-end, mid-end, or low-end furniture, you'll receive exactly what you've paid for.

Here's all you need to know about Wayfair and why you'll be assured of getting quality furniture from this online store.

Table of Contents

What is Wayfair?

As an early entrant in the e-commerce furniture market, Wayfair is one of the largest home goods retailers in the United States. For 18 years now, this online platform has been selling furniture and interior décor. With over 10 million different furniture products from millions of suppliers in its inventory, Wayfair is a top shopping destination for any homeowner looking to furnish his/her home.

Additionally, Wayfair is an excellent choice if you're looking for a flexible shopping experience. This is because it works with every type of budget and offers probably the widest range of furniture products among home goods retailers. The fact that it works with millions of suppliers is a perfect way of ensuring that you have easy access to whatever you need as far as your home furniture needs are concerned. In terms of furniture, Wayfair has millions of products from over 10,000 furniture companies.

Benefits of Buying Furniture from Wayfair

Keep in mind that many furniture companies that sell their products through Wayfair also sell similar products through other online platforms such as Amazon, Zulily, Overstock, and several others. That being said, here are some of the benefits of buying Wayfair furniture.

Competitive Pricing

Wayfair offers furniture products at almost all price ranges. Although the platform is known for offering discounts from time to time, you shouldn't expect higher discounts that aren't available on other platforms. Just like traditional retailers, Wayfair offers competitive prices. The platform features high-priced furniture lineups that will cost you thousands of dollars, as well as average furniture products that will cost you a few hundreds. Averagely, most Wayfair furniture will cost you slightly over $200.

Wayfair Furniture is Cheap

As an online platform, Wayfair doesn't necessarily have to pay salespeople to market its products. The company doesn't rent stores in well-trafficked or expensive areas. This means that suppliers can avoid such overhead costs and can, therefore, offer cheaper products.

Even though you can find cheap Wayfair furniture, this doesn't mean that every piece of furniture on the platform is cheap. You can find some high-end quality furniture for decent prices.

Wayfair Offers Quality Furniture

Wayfair doesn't manufacture the products that they list. Instead, it merely hosts listings and products from various suppliers. And while the quality of products may vary from manufacturer to manufacturer, the platform is widely revered for generally listing quality furniture products.

But because the platform hosts many different suppliers, don't be surprised if the quality of items varies from one manufacturer to the other. In short, you'll find a wide range of quality, from Ikea-Esque furniture to high-end products from some of the world's best furniture brands. The type of furniture that you buy from Wayfair will generally be fine, sturdy, and will remain in superb shape for several years.

Wayfair Offers Enhanced Shopping Experience

If you've been buying products from various online products, you probably agree that most of these online platforms are not user-friendly. This is why many buyers prefer to buy from physical stores instead of buying online. Fortunately, Wayfair is at the frontline in making things right.

In addition to offering an enhanced shopping experience, Wayfair is widely revered for making online shopping easy and fun. It makes buying furniture super convenient and saves you from having to physically visit a brick-and-mortar furniture store just to buy furniture. In essence, this is one of the main reasons why the platform has made huge strides in the e-commerce industry and is considered one of the most reliable places to buy your furniture. As such, Wayfair should be at the top of your list if you're looking for a convenient and excellent place to buy furniture.

Improved Customer Service

Unlike other online platforms, Wayfair is pretty good at customer service. Online furniture platforms have notoriously poor customer service, especially when a buyer is looking to return damaged products. On the other hand, Wayfair has several customer service agents that offer customer-friendly services to make sure that buyers' needs are catered for to satisfaction.

When you contact one of the agents, you can rest assured that your queries will be answered accordingly and your needs are met to perfection. Although Wayfair doesn't manufacture the furniture products, it will make sure that the suppliers are held accountable for the items that they deliver to customers.

All in all, great customer service isn't something that most online platforms offer. Most online platforms or even furniture companies will choose to ignore buyers, especially when there are issues with the products. Fortunately, Wayfair has excellent customer service. We're talking about a platform that employs real humans, not bots. When you contact Wayfair's customer service, you'll be communicating with real humans, not bots.

Consequently, Wayfair is a great platform that will settle disputes amicably, especially if you are afraid that other platforms might ignore you if there are issues with your purchases.

The Use of Virtual and Augmented Reality (VAR) Technology

In today's technological world, virtual and augmented reality is the thing when it comes to offering clients unparalleled online shopping experience. And because absolute customer satisfaction is always a priority to Wayfair, it has created an excellent digital experience to ensure that clients can easily enjoy the available services. Through the platform's website and app, Wayfair supports personalized in-store experience, design recommendation, and advice from expert designers.

The platform's website and app offer a unique virtual experience through its VAR as a way of perfectly guiding furniture buyers through the entire shopping experience. Through the platform's VAR, you can test how particular pieces of furniture will look inside your home by building a virtual room.

Frequently Updated Product Categories

When was the last time you logged into Wayfair's online store? You'll be surprised next time you log in. This is because Wayfair ensures that it regularly updates its furniture collections. In other words, Wayfair has an extensive collection of furniture to ensure that you find whatever you're looking for.

This is advantageous in the sense that you won't have to move from store to store looking for what you want. On the other hand, the extensive collection can make it a little challenging when it comes to choosing the right item for you, particularly if you don't know what to buy. The best thing to do is to use the platform's VAR to make the right choices. All in all, shopping for your furniture through Wayfair is highly convenient as it's less stressful than visiting a traditional furniture store.

Assisting with Assembly

Generally, your furniture will come in different pieces when you buy online. And even though the furniture will come with an assembling manual, it can be tedious, especially if you're not an expert in furniture. Fortunately, Wayfair can assist you by offering assembly services at a small fee. The assembly fee may vary from item to item, so you must check the prices of the things you want assembled to know whether or not you'll be okay paying.

Even with this, the stress and challenges of assembling furniture can be overwhelming and a small fee to get it done will go a long way.

Wayfair Offers Free Shipping

Another important benefit of buying furniture through Wayfair is that the platform sometimes offers free shipping. Generally, you can receive this benefit if you buy items worth $49 or more.

Downsides of Buying Your Furniture through Wayfair

Briefly, here are a few problems with using Wayfair to buy furniture.

It's always challenging to make an informed decision when shopping for furniture online. As we noted earlier, the fact that there are several options on the platform can make it quite difficult to make the right decision. And even though this problem can be mitigated by using Wayfair's VAR, you still won't have the chance to touch or feel the texture of the sofa or chair you're looking to buy.

You'll have to wait for days on end (mostly 30 days) to have your purchase delivered to your address.

Generally, Wayfair isn't responsible for the cost of returned or damaged goods, so these costs will, unfortunately, fall to you. Worst still, you'll be required to follow strict deadlines and rules.

Most furniture comes in different pieces and you'll have to assemble them if you do not want to pay for the assembly fee. Although the pieces will come with an assembling manual, you'll still need time, tools, patience, and, of course, the know-how of putting the items together.

Even though it's highly unlikely, there's a possibility that your furniture may arrive with a missing or damaged piece. It may take several days before you get the items replaced.

Like anything that has to be delivered, most Wayfair furniture will arrive with lots of cardboard and plastic wastage that are used for packaging. This can be bad for the environment and disposing of these items can be an issue.

Tips for Buying Furniture from Wayfair

Whether or not you are new to Wayfair, there are a few tips that will make your shopping experience much better. Although these tips won't make your purchases cheaper, they will make your shopping experience a lot easier and enjoyable.

Use Wayfair's VAR

Wayfair offers a wide range of options when it comes to furniture. As we noted earlier, it can be a little confusing if you don't know what you need. With that in mind, you should take advantage of the platform's VAR to test how the available furniture can fit in your home. Use this technology to try out what works for you and to make the right choices before you buy particular furniture.

Double Check before Placing an Order

Whether you're using Wayfair or another online platform to purchase furniture, it's always appropriate to double-check if you've ordered the right item. Wayfair has a strong return policy but you shouldn't use this as an advantage not to be attentive. Well, returning an order is always stressful and time-wasting, so just avoid it at all costs.

The best thing to do is to double-check your order before placing the order. Make sure that you're buying the right item before clicking the purchase button.

Track Your Order

When buying furniture on Wayfair or anywhere else, you're spending your hard-earned money, so it makes a lot of sense to track your order at least to know where it is. But even if you don't track your order, your items will still be delivered to your address.

You can Use Wayfair Credit Card

Wayfair has its credit card, so you should take advantage of this. The process of acquiring one is simple and the platform will not require you to pay the annual maintenance fee.

Bottom Line

Is furniture from Wayfair good quality? The shortest answer to this question is yes. As one of the leading online platforms that sell various furniture brands, you'll find a wide selection of wonderful home furnishing items that can suit your taste and budget. This platform sells furniture items of different grades and price points.

The best thing to do when buying Wayfair furniture is to thoroughly and carefully review the manufacturer. Make sure that you're getting quality items from reliable furniture companies and brands and that they suit your expectations.

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